Privacy Policy
Effective Date: 07/16/2025
Shane Pope Insurance Services, LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with our business and website, www.shanepopeins.com.
1. Who We Are
Legal Entity: Shane Pope Insurance Services, LLC
Location: Kaneohe, Hawaii, United States
Contact Email: shane@shanepopeins.com
2. What Personal Data We Collect
We may collect the following types of information:
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Name
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Email address
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Phone number
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Mailing address
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Social Security Number (SSN)
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Driver’s license information
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Driving records
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Demographic details
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Personal financial information
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CLUE reports
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Private business records
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Data from publicly available government databases (e.g., contractor licensing, business registration)
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Any other information necessary to provide insurance-related services
3. How We Collect Your Information
We gather your information through:
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Direct submission from clients via forms, phone, or email
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Public government-operated databases
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Consumer reporting agencies such as LexisNexis (for CLUE reports)
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Authorized third-party partners involved in insurance procurement
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4. How We Use Your Information
We use the information we collect to:
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Provide insurance and related services
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Contact you regarding your insurance inquiries or claims
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Process transactions and payments
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Facilitate required inspections or underwriting
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Assist in claims handling and resolution
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Comply with applicable legal or regulatory requirements
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Improve our services and customer experience
5. Sharing of Information
We may share your personal information with third-party service providers and business partners strictly for business purposes, including but not limited to:
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Marketing, CRM, and Communication Tools:
Google, Microsoft, OpenAI, WIX, HubSpot, Levitate AI, RingCentral, AgencyZoom -
Insurance Industry Platforms:
Applied EPIC, Indio, Risk Placement Services, Jerry Hay, Inc., XPT Partners, CRS Risk Solutions, RLI Insurance, Gateway Specialty Insurance, ICAT Managers, Victor Insurance Managers -
Insurance Carriers:
First Insurance Company of Hawaii, Island Insurance, Zephyr Insurance, Hawaiian Insurance and Guaranty, and others -
Inspection & Claims Services:
External inspection companies and licensed claims adjusting firms
Please note: This list reflects commonly used platforms and partners but is not exhaustive. We may engage additional platforms, service providers, or insurance partners as needed to support the specific insurance needs of each client. All third parties are contractually required to protect your data and use it solely for the intended business purpose.
6. Text Messaging (SMS) Communications
We use text messaging (SMS) to communicate with clients about their insurance needs and account-related matters. This includes:
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Appointment reminders
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Policy renewals
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Billing or payment notices
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Claims status updates
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General customer service communication
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Marketing or promotional messages (on a limited basis)
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Incoming client requests (you may initiate SMS conversations with us)
Consent to Receive SMS
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Shane Pope Insurance Services, LLC. This includes SMS messages for account notifications, marketing. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.shanepopeins.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.
We only send SMS communications to individuals who have given clear, prior consent to receive them. SMS consent is not shared with third parties. Consent may be obtained:
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Via written or electronic intake forms
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Through email or text-based opt-in messages
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Verbally during the client onboarding or intake process
By providing your mobile number and opting in, you consent to receive text messages from Shane Pope Insurance Services, LLC. Message and data rates may apply depending on your mobile carrier.
Opting Out of SMS
You can opt out of SMS communications at any time by:
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Replying “STOP” to any text message
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Emailing us at shane@shanepopeins.com
7. Your Rights
a. Access, Update, or Delete Your Data
You may request access to or correction of the information we have about you, unless it is protected under a confidentiality agreement with a business partner. Contact us at shane@shanepopeins.com
b. Opt-Out of Marketing
We may send marketing emails or promotional communications to clients from time to time. These messages may include updates about new products, special offers, or service-related information.
You can opt out of marketing communications at any time by:
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Clicking the “unsubscribe” link in any marketing email
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Sending an email to shane@shanepopeins.com
8. Cookies and Tracking Technologies
We do not directly use cookies, pixels, or tracking tools. However, our website host or third-party service providers (such as WIX or Google) may use cookies or similar technologies. You can manage or disable cookies through your browser settings.
9. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
10. How We Protect Your Information
We implement reasonable security measures, including:
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Password-protected systems
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Access restrictions to authorized personnel only
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Use of secure third-party platforms known for industry-standard security
Despite our efforts, no method of data transmission or storage is completely secure.
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11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on our website at www.shanepopeins.com. We encourage you to review this page periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
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